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Academics
    Three Rivers Community College
   
 
  Dec 14, 2017
 
 
    
2015-2016 College Catalog [ARCHIVED CATALOG]

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BMK* K123 - Principles of Customer Service °


3 CREDIT HOURS
Prerequisite: ENG* K101  or ENG* K101S  placement∞ or completion of ENG* K096  with a “C#” grade or better.
This course is the study of the principles and practices involved in providing excellent customer service. Students learn effective verbal and nonverbal communication techniques, professional customer service behaviors, problem solv­ing and the monitoring and measuring of customer service. Delivery of customer service by telephone, in person, by mail and via the Internet is studied.



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