Apr 23, 2018  
2016-2017 College Catalog 
    
2016-2017 College Catalog [ARCHIVED CATALOG]

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BMK* K123 - Principles of Customer Service °


3 CREDIT HOURS
Prerequisite: ENG* K101  or ENG* K101S  placement∞ or completion of ENG* K096  with a “C#” grade or better.
This course is the study of the principles and practices involved in providing excellent customer service. Students learn effective verbal and nonverbal communication techniques, professional customer service behaviors, problem solv­ing and the monitoring and measuring of customer service. Delivery of customer service by telephone, in person, by mail and via the Internet is studied.



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