Jun 20, 2018  
2016-2017 College Catalog 
    
2016-2017 College Catalog [ARCHIVED CATALOG]

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HSP* K134 - Hospitality Customer Relations


3 CREDIT HOURS
This course will focus on the relationship and interaction between the customer and the hospitality employee. A thorough investigation of the various aspects of communications between people will be studied. Students will learn effective communication skills in customer service and will implement these skills through role-playing and hands-on training.



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