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Academics
   
2017-2018 College Catalog
Three Rivers Community College
   
 
  Nov 24, 2017
 
 
    
2017-2018 College Catalog

Customer Service Certificate



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Degree Code: J06

Associate in Science

Contact: Irene Clampet - 860-215-9414

This certificate is designed to develop skills in the area of customer service in a variety of business settings. It includes skills in effective communication, problem solving techniques and professional behavior in relationships with customers. These relationships are for internal and external customers in both business-to-business and consumer-focused environments. The studies in this certificate program focus on the concepts of return on customer and customer relationship management, which are perspectives tantamount to success in today’s business world. This certificate will benefit students seeking entry level positions in customer service and working professionals who want to enhance their under standing of clear, effective communication with a business’ internal and external customers. All of the courses required in the degree include hands-on assignments which apply course concepts to real world business experiments. Students may complete this certificate by completing the courses that are listed below.

Customer Service Certificate Curriculum Requirements


Please choose one from the following 4 courses: 3 CREDIT HOURS


Note:


° Course has a prerequisite. Students should check course description.

* Indicates common course numbering within Connecticut Community College system.

Students should consult with their academic advisor regarding the minimum number of credits to be taken at TRCC and limits on non-traditional credits.  25% of TRCC degree requirements must be completed with TRCC coursework.  Up to 50% of degree requirements can be fulfilled with non-traditional credit.  Non-traditional credit includes CLEP/DSST exams, Credit by Exam, APL credit, and Military credit.   

Grand Total: 15


Customer Service, Certificate Program Outcomes


Upon successful completion of all program requirements, graduates will be able to:

  1. understand the importance of customer satisfaction.
  2. apply practical marketing communication strategies in serving the needs and wants of customers.
  3. demonstrate competency in customer service using a variety of communication techniques including written, verbal, nonverbal and electronic.
  4. possess skills in professional demeanor, service attitude and business etiquette.

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